Dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.

Field Service helps you maintain the accuracy of service contracts, warranties, and installed products across customers, geographies, and locations. When contract and entitlement data is accurate and available, SLAs are met, customers are satisfied, and service revenue doesn’t go missing.  Enhanced visibility into accurate contract information not only drives faster more accurate billing – it enables field service teams to identify new sales opportunities to drive additional revenue.

Proactive delivery

Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations. Track warranties against assets, provide visibility into terms and expiration dates.

Ensure a first-time fix

Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Schedule resources intelligently

Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimising your resources and costs. Match skill sets of the technician against the requirements of the work order and Identify available resources by category to intelligently balance workloads and resources.

Mobile Field Enablement

Provide service technicians with complete customer insight, real-time guidance and cross-team collaboration

  • Provide service technicians with complete customer insight, real-time guidance and cross team collaboration.
  • Seamless store and forward capabilities on any mobile device. This is not limited to a Windows phone.
  • Drive customer satisfaction by giving technicians the knowledge needed to deliver customers access to the history and details they need and the ability to easily transfer information to the back office.

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