Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues.
Field Service helps you maintain the accuracy of service contracts, warranties, and installed products across customers, geographies, and locations. When contract and entitlement data is accurate and available, SLAs are met, customers are satisfied, and service revenue doesn’t go missing. Enhanced visibility into accurate contract information not only drives faster more accurate billing – it enables field service teams to identify new sales opportunities to drive additional revenue.